NAVIGATING THE SITE
We want the site to be as easy to navigate as possible. Click here to find a video playlist of instructional videos. If you still have questions afterwards, please Contact Us.
FREQUENTLY ASKED QUESTIONS
1. How long will it take to get my order?
Generally 5 - 10 business days. We will make every attempt to ship your order as soon as possible and most orders will ship in 3 – 5 business days. However, unexpected manufacturers delays will sometimes postpone shipments. In those cases, we will notify you via email of any delays as soon as we are made aware of them.
2. How do you ship my packages?
For domestic orders we ship via UPS, FedEx, or USPS Mail. International orders are shipped via DHL, UPS, FedEx, or USPS Priority International Mail.
3. Can I receive my packages at a Post Office box?
YES. Motorcycle Goodies can and does ship to PO boxes as well as APO addresses and Puerto Rico via USPS. Please be sure your post office accepts oversized boxes at their location before ordering.
4. How can I pay for my order?
Motorcycle Goodies currently accepts American Express, Discover, MasterCard, Visa and PayPal payments. We can also set-up money orders and direct transfer for our international customers upon request – just contact us via email for further instructions.
5. Do you ship to international locations?
YES. Motorcycle Goodies specializes in shipments to the entire U.S. as well as Canada, Mexico, the Caribbean, Central and South America. We realize a lot of our customers in these areas have P.O. boxes in the U.S. or use a freight forwarder here as well. We do NOT ship BRP products outside the U.S.
6. Does my international order shipping charge include duties and taxes?
NO. All international orders are shipped duties and taxes UNPAID and the customer is responsible for such fees upon delivery of items. The shipping charges from us cover cartage to the final destination only.
7. Do you sell any used or reconditioned parts?
NO. We sell new, genuine, O.E.M. parts and new after-market parts only. We do NOT sell any used parts.
8. Do you ship batteries?
Standard batteries are shipped without any acid in them due to shipping restrictions. “No Maintenance” batteries come with a separate acid pack you will need to add to the battery upon arrival. (Most auto parts stores will supply acid for a “dry” battery at little or no charge). All non-maintenance batteries and “hazardous” chemicals will be shipped regular ground freight to the continental U.S only.
9. What if I ordered the wrong part?
Please call us for return instructions before returning any items. Any parts returned without first contacting us for instructions will be refused and sent back to you.
10. Can I have my order shipped somewhere other than my billing address?
If you wish to ship to a different address than your billing address, please call your bank BEFORE you place your order to add the additional shipping address. Otherwise, your order will be unnecessarily delayed. To ensure your protection and help deter fraud, all credit card orders pass through our verification system before any orders are submitted. The billing name, address, and zip code you enter on our site must match the information on file at the credit card company.
